Refund policy
Clear rules for credits and subscriptions
Contact us promptly if you purchased the wrong allowance, were charged twice or the service did not work as described.
Last updated: August 13, 20261. One-time page allowances
As a voluntary commercial policy, you may request cancellation and a refund within 14 days of purchase if none of the purchased pages have been used. Once processing has begun and pages have been consumed, a refund is not automatic; we will review verified defects, duplicate charges and service failures fairly. Mandatory statutory rights remain unaffected.
2. Monthly subscriptions
You can cancel at any time through Stripe’s customer portal. Cancellation normally prevents the next renewal and access continues until the end of the paid billing period. We do not ordinarily provide prorated refunds for a partially used period, except where required by law or where a verified service failure justifies one.
3. Duplicate or incorrect charges
If the same purchase appears to have been charged twice or the amount differs from the selected offer, send the Stripe receipt and relevant details to support. Never send full card details.
4. How to request a refund
Email support from the address used at checkout. Include the purchase date, offer and Stripe receipt or payment reference. Do not attach client documents. We may ask for non-confidential diagnostic information to investigate.
5. Processing time and currency
Approved refunds are returned through Stripe to the original payment method. Bank processing times and exchange-rate differences are controlled by the payment providers and your bank.